Refund & Cancellation Policy

Last updated: April 28, 2026

This policy explains how subscription billing, cancellations, and refunds work for the CreatorHeart software platform (operated by GrowMediaMore LLC, 312 W 2nd St #A3573, Casper, WY 82601, USA). It should be read together with our Terms & Conditions.

1) Subscription Billing

• Digital Service: CreatorHeart is a Software-as-a-Service (SaaS) platform. Upgrading to our Pro tier grants you immediate digital access to premium features (e.g., increased post limits, auto-fetching, premium storefronts).
• Recurring Billing: Pro subscriptions are billed automatically on a recurring basis (monthly or annually) to the payment method kept on file through our secure payment processor, Stripe.
• Failed Payments: If a renewal payment fails, we will attempt to process it again. If it continues to fail, your account will automatically be downgraded to the Free tier until payment is successfully updated.

2) Cancellations & Downgrades

• Cancel Anytime: You can cancel your ongoing Pro subscription at any time directly from your billing dashboard. There are no lock-in contracts.
• End of Billing Cycle: When you cancel, your premium features will remain active until the end of your current paid billing cycle.
• Reverting to Free: After your billing cycle ends, your account will be downgraded to the Free plan. You will not lose your published posts, but you will be subject to the Free plan's monthly posting limits going forward.

3) Refund Eligibility

Because CreatorHeart provides instant access to digital software tools and features upon payment, our standard policy is that all subscription charges are non-refundable.

• No Prorated Refunds: We do not offer prorated refunds if you cancel your subscription before the end of your current billing month or year.
• Forgotten Subscriptions: It is your responsibility to manage your subscription. We do not grant refunds for "forgotten" subscriptions or accounts that were paid for but not actively used.
• Exceptions: Refunds are only issued in the event of a proven technical billing error on our end (e.g., duplicate charges) or where legally mandated by your local consumer protection laws.

4) Chargebacks & Payment Disputes

• Contact Us First: If you do not recognize a charge from CreatorHeart or believe there has been a billing error, please reach out to our support team first to resolve the issue directly.
• Account Suspension: Initiating a bank chargeback or payment dispute for a valid subscription charge will result in the immediate suspension or termination of your CreatorHeart account, as this violates our terms of service.

5) Service "Delivery" & Uptime

• The "delivery" of our service occurs instantly upon successful payment when your account features are automatically unlocked.
• While we strive for 99.9% uptime, CreatorHeart is provided on an "as is" basis. We do not offer refunds or credits for temporary platform downtime, maintenance windows, or bugs, though we work actively to resolve them as quickly as possible.

6) Policy Updates

We may update this policy at any time. Changes take effect upon posting with an updated “Last updated” date. Continued use of your subscription implies agreement to these terms.

7) Contact

Questions about your billing, subscription, or this policy? Email hello@creatorheart.com or write to:
GrowMediaMore LLC, 312 W 2nd St #A3573, Casper, WY 82601, USA